VDR services your suppliers should look after

When choosing the right supplier for your VDR, you need more than just a company providing the technology. Suppliers that you trust to deliver your VDR, should also ensure that they are able to support installation, maintenance, and issues that may arise. Otherwise, you can run into problems having a new technology which you cannot use or take full advantage of. In the end, this would result in losing time and money if the support is inadequate.
Supplier services can be just as important as the technology you choose. Therefore, make sure that you are looking out for these specific services when selecting your supplier:

Fast response when in need

In the shipping and transportation industries, time is money. For every hour spent with a vessel out of commission, there can be a lot at stake. You should not wonder if a problem that occurs on board will gravely affect your business or relationships with partners. Because of this, you need to know that your service provider is able to effectively respond quickly to your needs.

One way to ensure this is to see what kind of ship-2-shore solutions are available. Make sure that your supplier is receiving important vessel data in real time. Find out whether issues take hours or even days to properly identify. Look at important KPIs, like average length of time for failures to be resolved. What is the average time between a problem being identified? How fast can a local service provider assist you to fix the issue located on the equipment on the vessel? Answering these questions you will get an idea of how quickly your service supplier can respond in order to take care of the problem found.

Service availability

Sometimes, it is not just important that your supplier is able to respond quickly. Make sure that they even able to respond you at all. Make sure that you understand what their service availability is. Next, investigate if the supplier can actually provide all the services that are potentially necessary for you. Finally, you will reduce the amount of off-hire labor if you know ahead of time that your suppliers can service your technology and machinery in case of failure.

If they do not have capabilities that match your needs, you should consider finding a different supplier who is able to meet your needs. If they cannot ensure that they fulfill all your servicing needs, you need to think about your fleet budgeting (Read more about opex/capex planning) to see if long-term expenditures for outside services are a cost you are willing to take.

Worldwide access

Many vessels today frequently travel the globe and operate internationally. Therefore, it is critical that your supplier has locations or service partners who can assist you wherever your vessel is located.

Consider whether your supplier has the necessary spare parts for your technology and machinery at worldwide destinations. This is a critical aspect when also considering their ability to respond to needs quickly, and potentially how long your vessels are out of commission when needing repairs or replacements.

Failures are inevitable, but working VDRs are critical

VDRs are critical for your operation. Therefore, it is critical that your service technician has the knowledge, skills, and tools to make the repairs as quickly as possible. As with all modern technologies, VDRs are not completely fail-proof. When an issue arises with your VDR, it is not an option for you to wait to have it fixed. That is also why you need to ensure that the service from your service supplier is adequate. More importantly, you need to ensure that the VDR technology itself functions as a tool to identify issues and relay those issues directly to you in real time. The combination of a reliable technology, a reliable service provider, and reliable ship-2-shore data can save you an enormous amount of time and money in the future.

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